Sonic Remote Fitting
 

Remote Fitting support for professionals

 
 
 
 

Getting help to perform a successful Sonic Remote Fitting session

Welcome to the Sonic Remote Fitting support page where you will find helpful information about how to best get started with your first Remote Fitting session.

 
 
 
 
 
 

What do you need help with?

 
  • Checklist icon
     

    Before you get started

     

    Hearing care professional system requirements

    Client criteria

    Client system requirements

     
     

    GO TO SECTION

     
     
  • During icon
     

    Start a session

     

    Sign into the Remote Fitting session

    Conduct a Remote Fitting session

    End a Remote Fitting session

     
     

    GO TO SECTION

     
     
  • Troubleshooting icon
     

    Troubleshooting

     

    During the Remote Fitting session

    When the Remote Fitting session ends

     
     

    GO TO SECTION

     
     
 
 
 
 
 
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Before you get started

 

Before getting started with your first Remote Fitting session, please check that the requirements below are met.

 
 
 
 
During icon
 

Start a session

 

Familiarize yourself with the following basic instructions. If Remote Fitting is not enabled in your EXPRESSfit® Pro software, click on the gearwheel icon at the top of your screen to open Preferences. Select Remote Fitting and turn on Remote Fitting. The video icon will then be shown in the toolbar.

 
 
 
 
Troubleshooting icon
 

Troubleshooting - During the session

 
 

Troubleshooting - When a session ends

 
 
 
 
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Download the Remote Fitting instructions and guides for a successful session:

 

 

Sonic Remote Fitting fitting guide for professionals

Remote Fitting user preparation checklist

 
 
 
 
Remote Fitting Admin Portal on laptop screen
 

Sonic Remote Fitting Administration Portal

To start using Remote Fitting, you must first register your business and your employees on the Sonic Remote Fitting Administration Portal. Reach out to your local customer support to be invited to the Sonic Remote Fitting Administration Portal.

 

GO TO ADMINISTRATION PORTAL

 
Contact_Us
 

If you don't find the information you are looking for, reach out to your local contact person.