Professional Frequently Asked Questions

 

 

Which Sonic hearing aids are compatible with the RC-A Remote Control, TV-A Adapter, and SoundLink 2 App?

Sonic hearing aids on the SoundDNA Platform, including:
Enchant 100|80|60|40|20 BTEs (miniRITE, miniRITE T, and BTE 105) and custom products with 2.4 GHz wireless technology
Captivate 100|80|60 Wireless BTEs (miniRITE, miniRITE T, miniRITE T R, and BTE 105)
These products use 2.4 GHz wireless technology for direct-to-hearing aid wireless operation and direct audio streaming.

 

Which Sonic hearing aids are compatible with the SoundGate?

Sonic hearing aids on the Speech Variable Processing Platform, including:
Celebrate100 and Celebrate80 Wireless BTEs (miniBTE, miniRITE, Power BTE) and Custom Instruments (ITEPDW, ITCPDW, ITCW, CICPW, CICW)
Cheer60, Cheer40, and Cheer20 Wireless BTEs (miniRITE, Nano BTE, Power BTE, Compact Power Plus BTE) and Custom Instruments (ITEPDW, ITCPDW, ITCW, CICPW, CICW)

 

Do Sonic hearing aids on the SoundDNA platform require the SoundGate device for wireless operation or direct audio streaming?

No. These products use 2.4 GHz wireless technology which provides direct-to-hearing aid wireless operation and audio streaming, via the SoundLink 2 App or TV-A Adapter, without the need for the SoundGate device. Note: Direct audio streaming is currently supported for Apple products only.

 

Can Sonic hearing aids on the SoundDNA platform stream to Android™ smartphones and devices?

Yes, a streaming accessory called the SoundClip-A is able to pair to any device with Bluetooth 2.1 or higher. The SoundClip-A can also be used as a remote control and remote microphone.

 

How do you pair Sonic hearing aids on the SoundDNA platform to the SoundClip-A?

Turn the SoundClip-A on by holding down the multifunction button until the LED starts blinking yellow (make sure SoundClip-A is fully charged).
Open and close the battery doors of the hearing aids and place a few inches from the SoundClip-A.
When the LED is solid yellow, hearing aids are paired to the SoundClip-A.

 

How do you pair the SoundClip-A to other devices, like an Android phone?

Put the SoundClip-A into pairing mode by holding the multifunction button and the (+) button down at the same time until the LED blinks blue.
Go to the Bluetooth settings of the Android phone or other device and “search for devices.”
Select SoundClip-A in list of discoverable devices and select pair. The LED will remain steady blue when paired and connected.

 

How do I pair my Sonic hearing aids on the SoundDNA platform to the TV-A?

Simply plug into the TV-A, open and close the battery doors on the hearing aids, and place on top of the TV-A.  Blue lights on the TV-A will remain steady when paired.

 

Do Sonic hearing aids on the Speech Variable Processing platform require the SoundGate device for wireless operation for direct audio streaming?

Yes. The SoundGate is the go-between device that enables wireless communication for wireless products on the Speech Variable Processing platform.

 

How long does the battery charge last on a SoundGate?

The battery life depends on which SoundGate you have and the use of the SoundGate.

SoundGate:
Talking on the phone: up to 5 hours
Listening to audio (wired connection): up to 6 hours 
Standby: up to 50 hours

SoundGate 2:
Talking on the phone: up to 10 hours
Listening to audio (wired connection): up to 10 hours 
Standby: up to 60 hours

SoundGate 3:
Talking on the phone: up to 10 hours
Listening to audio (wired connection): up to 10 hours 
Standby: up to 60 hours

 

How long does it take to recharge the SoundGate battery?

The recharge time depends on which SoundGate you have.

SoundGate:
4 hours

SoundGate 2:
2 hours

SoundGate 3:
2 hours

 

How close does a Bluetooth device need to be to the SoundGate for communication?

The Bluetooth range depends on which SoundGate you have:

SoundGate:
10 meters (33 feet). This may be reduced by having furniture and other objects in between the SoundGate and the Bluetooth device.

SoundGate 2:
10 meters (33 feet). This may be reduced by having furniture and other objects in between the SoundGate 2 and the Bluetooth device.

SoundGate 3:
10 meters (33 feet). This may be reduced by having furniture and other objects in between the SoundGate 3 and the Bluetooth device.

 

Can I use the SoundGate to change the programs in my hearing aid?

Yes. Press the volume up or volume down button for 2 seconds to go forward or backward in the listening program cycle.

 

Do I always need to wear the SoundGate around my neck?

You must wear the neck strap when talking on the mobile phone or streaming audio from the TV Adapter, Phone Adapter, or other external audio source.

 

How do I pair the SoundGate to my patient's hearing aids?

Make sure that the SoundGate is charged and the lanyard is attached. 
Place the patient's hearing aids and SoundGate about 2 feet (60 centimeters) apart.
Make sure the SoundGate is unlocked (there should be green showing on the top of the SoundGate).
From the Options tab of the Finish Session screen in the EXPRESSfit Fitting Software, press the Start Pairing button. 
When prompted, push the volume up button. Make sure you push and release quickly.

 

How do I pair my SoundGate to external devices, such as my mobile phone or audio player?

To pair the SoundGate, it must be in pairing mode. To do this:
Push and hold the Bluetooth button on the SoundGate for 5 seconds, until it starts flashing rapidly. 
Make sure your external device is in search mode (refer to the documentation that came with your device). 
Once your device finds the SoundGate, follow the on-screen instructions located on your device. 
If prompted for a code, enter '0000'.

 

How do I pair my SoundGate to my TV Adapter?

Make sure the TV Adapter has power (indicated by the green light).
Make sure that the SoundGate and the TV Adapter are close together (less than 1 foot apart).
Press the Bluetooth button on the SoundGate for approximately 5 seconds or until it starts flashing rapidly.
Wait one minute.
After one minute, the TV Adapter will be paired with the SoundGate. The orange status indicator on the TV Adapter will be solid.

 

How do I pair my SoundGate to my Phone Adapter?

Make sure that the SoundGate and the Phone Adapter are close together.
Press the Bluetooth button on the SoundGate for approximately 5 seconds or until it starts flashing rapidly.
Push the red button on the Phone Adapter for 5 seconds or until it also starts flashing rapidly.
Wait one minute.
After one minute, the Phone Adapter will be paired with the SoundGate. The red status indicator on the Phone Adapters will show a solid light.

 

Does Sonic offer a Receiver-in-the-Ear (RITE) product?

Captivate miniRITE, miniRITE T, and miniRITE T R
Enchant miniRITE and miniRITE T 
Celebrate miniRITE
Cheer miniRITE
Flip miniRIC

 

Which Sonic BTEs can be fit with either an earhook or a thin tube?

The following Sonic BTEs can be fit with either an earhook or thin tube:
Captivate BTE 105
Enchant BTE 105
Celebrate miniBTE and Power BTE 
Cheer Nano BTE, Power BTE, and Compact Power Plus

 

Does Sonic offer a Super Power BTE?

Journey80 Super Power BTE
Journey40 Super Power BTE

 

Does Sonic offer a Lithium-ion rechargeable product?

Captivate miniRITE T R

 

Can I disable the on/off functionality of a Volume Control?

For analog volume controls (that is, volume controls that have a defined start and end), no. The volume control functionality can be disabled to prevent the user from adjusting volume, but the on/off functionality cannot be disabled.
Digital volume controls (that is, volume controls that rotate with no start or end points) do not provide on/off functionality.

 

Is there anything special I need to do when placing an order for a Directional Custom product?

To get the best directional performance, it is important that the directional microphones are on a horizontal plane when the aid is worn by the patient. To help our manufacturing facilities position the microphones correctly, you need to mark the patient's impression to indicate this.
While the impression material is in the patient's ear and is still soft, take a hard, straight edge (like a business card or credit card) and press it gently into the impression material along the horizontal plane. This should leave a straight line in the impression after it cures.

 

Are the microphone covers easily replaceable?

Yes, the O-Caps and T-Caps used by our Enchant, Celebrate, Cheer, Bliss, and Charm custom styles are easy to replace by either the hearing aid wearer or the hearing care provider. Replacement caps can be ordered from your Sonic provider.

 

There are multiple versions of EXPRESSfit – which do I use for each product?

EXPRESSfit Pro:
Enchant
Captivate
 
EXPRESSfit 2017:
Celebrate
Cheer
Journey
Bliss 
Charm 
Pep 
Flip 
Varicom
Older Sonic products are programmed using EXPRESSfit 6.4. These products include:
Velocity, Ion, Endura, Touch, Groove, Innova, Balance, Applause, Natura Pro, and Natura 2SE Altair

 

What Operating Systems are supported by EXPRESSfit?

EXPRESSfit Pro and EXPRESSfit 2017 support the following Operating Systems:
Windows 10 32/64 bit, all editions
Windows 8 32/64 bit, all editions
Windows 7 32/64 bit, all editions
Windows Vista 32/64 bit, all editions
Windows XP Professional SP3 or later
EXPRESSfit 6.4 supports the following Operating Systems:
Windows 10 32/64 bit, all editions
Windows 8 32/64 bit, all editions
NOAH version only; Standalone not supported
Windows 7 32/64 bit, all editions
Windows Vista 32/64 bit, all editions
Windows XP Professional SP3 or later

 

Is EXPRESSfit available as a Standalone version?

Yes, EXPRESSfit Pro, EXPRESSfit 2017 and EXPRESSfit 6.4 are available in Standalone versions.
Note: EXPRESSfit 6.4 Standalone cannot be installed under the Windows 8 or 10 operating system.

 

What programming interfaces can be used with the EXPRESSfit Fitting System?

EXPRESSfit Pro and EXPRESSfit 2017 support the following programming interfaces:
HI-PRO, HI-PRO 2, USB HI-PRO 
NOAHlink  
FittingLINK 3.0 (2.4 GHz only)
FittngLINK 2.0
EXPRESSlink3
Noahlink Wireless (2.4 GHz only)
EXPRESSfit 6.4 supports the following programming interfaces:
NOAHlink 
EXPRESSlink

 

Should the battery be in or out of the hearing aid while programming?

It depends on the product being programmed. Products programmed with EXPRESSfit Pro and EXPRESSfit 2017 should be programmed with the battery in the hearing aid, unless otherwise noted in the EXPRESSfit Fitting System Installation Guide.
Products that use EXPRESSfit 6.4 should be programmed with the battery out of the hearing aid.

 

What cables are used to program Sonic hearing aids?

All Sonic products are programmed with New Standard #2 programming cables with a CS44 connector.

 

How do I connect Sonic BTE and RITE products to the EXPRESSfit Fitting System?

For the Receiver-in-the-Ear (RITE) products, insert the end of a FlexConnect programming strip into the space between the battery door and the hinge until the black dot touches the housing. Close the drawer and plug the programming cable into the FlexConnect strip.
For the following instruments. simply plug the programming cable directly into the CS44 port located on the instrument:
• Enchant | Captivate BTE 105
• Celebrate miniBTE and Power BTE
• Cheer Nano BTE and Power BTE
The Cheer Compact Power Plus, Pep BTEs, and the Varicom Compact Power and Micro BTEs require a special programming adapter that connects to the instrument through the battery compartment. The programming cable connects to the CS44 port located on the adapter.

All BTEs and RICs programmed with EXPRESSfit 6.4 are connected to the fitting system by plugging the programming cable directly into the CS44 port located on the instrument.

 

What are the differences between a FlexConnect, a FlexConnect Mini, a Programming Adapter Mini, and a Flex Strip?

The FlexConnect is used to program RITE instruments. It is easy to recognize by the 3 gold contacts on the connector end.
The FlexConnect Mini is used to program all custom instruments. Like the FlexConnect, there are 3 gold contacts on the connector; however, the connector end is narrower than that of the FlexConnect flex strip.
The Programming Adapter Mini is used to program CICs and IICs. Note that The Celebrate and Cheer CIC and IIC instruments can come with two different faceplates: The non-wireless instruments have smaller faceplates and use the Programming Adapter Mini, whereas the wireless instruments use the FlexConnect Mini. Be aware that a specific faceplate will only fit with the corresponding programming adapter.
The original Sonic Flex Strip is used for instruments programmed through the older EXPRESSfit 6.4 Fitting Software. You can identify these strips by the 4 gold contacts on the connector end and the word "SONIC" on the strip itself.

 

How do I connect Sonic custom products to the EXPRESSfit Fitting System?

Celebrate, Cheer, Bliss, and Charm custom instruments use the FlexConnect Mini flex strip. Connect the FlexConnect Mini to the programming cable via the CS44 connector, then place the contact end of the flex strip into the battery compartment of the device. Make sure the black dot is facing up – away from the battery compartment.

 

Which versions of the EXPRESSfit Fitting System support the Real Ear Fit feature?

You must have EXPRESSfit Pro or EXPRESSfit 2017 to use the Real Ear Fit feature.

 

I don’t have a real ear system. Do I need one if I want to use Real Ear Fit?

Yes, and a Sonic salesperson would be happy to assist you in your equipment purchase.

 

What additional hardware does the Real Ear Fit feature require?

The Real Ear Fit feature requires the one of the following systems:
From MedRx:
AVANT REM
AVANT REM speech +
AVANT REM sp
From Interacoustics:
Affinity
Callisto

 

If I have one of the compatible REM systems, do I need to install the software module for that system?

Yes, even though you will not be directly using the REM system’s software module, it still needs to be installed.

 

When using Real Ear Fit, how often do I need to calibrate the speaker and probe tube?

To yield accurate results, it is very important that both the speaker and the probe tube are calibrated for each session. Speaker calibration is not accessed in the EXPRESSfit Fitting software; that is done in the individual REM software. Calibration of the probe tube is done in EXPRESSfit as part the first step of the Real Ear Fit process.

 

Will the Real Ear Fit feature really give me a better first fit?

The Real Ear Fit feature uses Real Ear Unaided Gain (REUG) and Real Ear Aided Gain (REAG) measurements to customize the first fit based on the size and shape of the patient’s ear canal. By using this specific data – rather than the average data used by the fitting system if you don’t do real ear measurements – you should achieve a more accurate first fit.

 

How does the Real Ear Fit feature work?

Once you have connected and read the hearing aids in EXPRESSfit, select the Real Ear Fit button on the tool bar and then calibrate your probe tube. The next step is to insert the probe tube into the open ear canal for a REUG, followed by inserting the probe tube with the hearing aid for a REAG (hint: if the vent is big enough, you can insert the probe tube through the vent). The software will use the measured data to adjust the first fit from predicted to measured values.
For detailed instructions, refer to the Sonic Spotlight document, Real Ear Fit: Combining Real Ear Verification with Best Fit Fast.

 

Once I have converted to a measured first fit, will I still be able to use the predicted first fit?

Yes, once you have completed the measurements, you will be able to compare the predicted first fit versus the measured first fit and if desired, you can revert back to the predicted first fit.

 

I don’t see the Real Ear Fit icon in the toolbar – what am I doing wrong?

You need to have a live connection to a hearing aid for the Real Ear Fit icon to be visible. If you are using EXPRESSfit in Simulation mode, you will not see the Real Ear Fit icon.

 

The probe tube is inserted in the patient’s ear, but I am unable to perform the REUG – all I get is a flat line.

Inspect the probe tube. Remove any wax or debris or replace it if necessary and then recalibrate. Also, it is very important to perform otoscopy on your patient prior to performing measurements, as a wax impaction will give you inaccurate results, including a flat REUG line.

 

How do I insert the probe tube in an open fitting?

If you are using an open dome in a thin tube fitting, the best way to place the probe tube is to thread it through one of the holes in the dome and then insert the dome into the ear while holding the probe tube and the thin tube together between your thumb and forefinger.

 

Can I re-use probe tubes in different sessions?

No. For infection control purposes, please do not reuse probe tubes.