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Online Support

A picture’s worth a thousand words — and a live picture can be worth even more. If you’d benefit from seeing an installation or fitting procedure in action, our Audiology Support team can help.

Online Support supplements our phone support by showing as well as explaining a procedure or topic. Simply call the Sonic Hotline and ask for an Audiology Support Representative.

With your permission, your support representative can remotely access your computer to assist with software installation or help you with an EXPRESSfit fitting session. We can even give impromptu presentations, right on your own computer screen, at your own convenience.

Viewing information or demos with Online Support is easy; we’ll take you through every step. You can call the Sonic Hotline at any time for spur-of-the-moment assistance, or set up an appointment for a time that’s convenient for you. Our Sonic support representatives can get you quickly set up if you’ve never used our Online Support before.


Please note that Online Support is not available in all countries. Check with your local Sonic office to see if this service is available in your country.

Up close and convenient
Get one-on-one assistance from Sonic,
right on your own computer.
Hotline and Fitting Support

Contact your local Sonic office for support details.

Try Sonic training

Our staff can teach you about products, fitting, and a variety of topics using various training methods.

Learn more