Privacy and cookie policy

Sonic will place cookies on your computer to help us make this website better. To find out more about these cookies, see our Cookie Policy. Use of this site confirms your acceptance of these cookies.

Hotline and Fitting Support

Just have a quick question? Need some fitting insight from an expert? The Sonic Hotline is ready for your call.

At Sonic, phone support is handled by our own professionals, not an outsourced call center. You can directly reach representatives who will quickly take your order and answer basic product questions. Audiology Support staff are also available via phone to offer fitting advice.

Here are some ways our phone support staff can help:

Customer Service Representatives

  • Place BTE and RITE orders
  • Research status of existing order
  • Assist in selection of product features and options
  • Answer frequently asked questions

Audiology Support Representatives

  • Assist with installation and use of the EXPRESSfit Fitting System
  • Make recommendations for challenging cases
  • Advise on feature and technology level selections
  • Provide remote training for specific topics, products, or EXPRESSfit software
Call the experts
Sonic phone support offers quick help
from people who know their stuff.
Hotline and Fitting Support

Contact your local Sonic office for support details.

Online and in-depth

If you’re in need of specialized help, an online support rep can access your computer remotely to demonstrate our software or walk you through an issue.

Learn more