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Frequently Asked Questions

  • Which Sonic hearing aids are compatible with the RC-A Remote Control, TV-A Adapter, and SoundLink 2 App?Open answer
     
  • Which Sonic hearing aids are compatible with the SoundGate, SoundGate Mic, RC-N Remote Control, TV Adapter 2, Phone Adapter 2, and SoundLink App?Open answer
     
  • Do Sonic hearing aids on the SoundDNA platform require the SoundGate device for wireless operation or direct audio streaming?Open answer
     
  • Do Sonic hearing aids on the Speech Variable Processing platform require the SoundGate device for wireless operation or direct audio streaming?Open answer
     
  • How long does the battery charge last on a SoundGate?Open answer
     
  • How long does it take to recharge the SoundGate battery?Open answer
     
  • How close does a Bluetooth device need to be to the SoundGate for communication?Open answer
     
  • Can I use the SoundGate to change the programs in my hearing aid?Open answer
     
  • Do I always need to wear the SoundGate around my neck?Open answer
     
  • How do I pair the SoundGate to my patient's hearing aids?Open answer
     
  • How do I pair my SoundGate to external devices, such as my mobile phone or audio player?Open answer
     
  • How do I pair my SoundGate to my TV Adapter?Open answer
     
  • How do I pair my SoundGate to my Phone Adapter?Open answer
     
  • Does Sonic offer a Receiver-in-the-Ear (RITE) product?Open answer
     
  • Which Sonic BTEs can be fit with either an earhook or a thin tube?Open answer
     
  • Does Sonic offer a Super Power BTE?Open answer
     
  • Can I disable the on/off functionality of a Volume Control?Open answer
     
  • Is there anything special I need to do when placing an order for a Directional Custom product?Open answer
     
  • Are the microphone covers easily replaceable?Open answer
     
  • There are multiple versions of EXPRESSfit - which do I use for each product?Open answer
     
  • What Operating Systems are supported by EXPRESSfit?Close

    EXPRESSfit Pro and EXPRESSfit 2017 support the following Operating Systems:

    • • Windows 8 32/64 bit, all editions
    • • Windows 7 32/64 bit, all editions
    • • Windows Vista 32/64 bit, all editions
    • • Windows XP Professional  SP3 or later

     

    EXPRESSfit 6.4 supports the following Operating Systems:

    • • Windows 8 32/64 bit, all editions
                 NOAH version only; Standalone not supported
    • • Windows 7 32/64 bit, all editions
    • • Windows Vista 32/64 bit, all editions
    • • Windows XP Professional SP3 or later
     
  • What versions of NOAH are supported?Open answer
     
  • Is EXPRESSfit available as a Standalone version?Open answer
     
  • What programming interfaces can be used with the EXPRESSfit Fitting System?Open answer
     
  • Should the battery be in or out of the hearing aid while programming?Open answer
     
  • What cables are used to program Sonic hearing aids?Open answer
     
  • How do I connect Sonic BTE and RITE products to the EXPRESSfit Fitting System?Open answer
     
  • What are the differences between a FlexConnect, a FlexConnect Mini, a Programming Adapter Mini, and a Flex Strip?Open answer
     
  • How do I connect Sonic custom products to the EXPRESSfit Fitting System?Open answer
     
  • Which versions of the EXPRESSfit Fitting System support the Real Ear Fit feature?Open answer
     
  • I don’t have a real ear system. Do I need one if I want to use Real Ear Fit?Open answer
     
  • What additional hardware does the Real Ear Fit feature require?Open answer
     
  • If I have one of the compatible REM systems, do I need to install the software module for that system?Open answer
     
  • When using Real Ear Fit, how often do I need to calibrate the speaker and probe tube?Open answer
     
  • Does Real Ear Fit include live speech mapping?Open answer
     
  • Will the Real Ear Fit feature really give me a better first fit?Open answer
     
  • How does the Real Ear Fit feature work?Open answer
     
  • Once you have converted to a measured first fit, will you still be able to use the predicted first fit?Open answer
     
  • I don’t see the Real Ear Fit icon in the toolbar – what am I doing wrong?Open answer
     
  • The probe tube is inserted in the patient’s ear, but I am unable to perform the REUG - all I get is a flat line.Open answer
     
  • How do I insert the probe tube in an open fitting?Open answer
     
  • Can I re-use probe tubes in different sessions?Open answer
     
  • What are the differences between Flip Style 1 and Style 2 receivers?Open answer
     
  • Are the specifications for the Flip Style 1 and 2 receivers different?Open answer
     
  • Are the domes for the Flip Style 1 and 2 receivers compatible with each other?Open answer
     
  • Will the dome options for the Flip Style 2 receivers be the same as for the Flip Style 1 receivers?Open answer
     
  • If I send a Flip with the Style 1 receiver in for repair and the receiver needs replacing, will it be replaced by the new Style 2 receiver?Open answer